Privacy Policy will33

1. Information We Collect

When you register and use will33 services, we collect several categories of personal information to allow the platform to operate safely and smoothly. These categories include:

• Identity Information — full name, date of birth, identity card number (MyKad), mailing address and nationality.
• Contact Information — email address, mobile phone number and residential address.
• Account Information — username, password (stored in encrypted form), deposit and withdrawal transaction history, and gaming activity.
• Payment Information — e-wallet details, bank account number (for FPX/DuitNow purposes), and related transaction data. We do not store credit card numbers directly in our system.
• Technical Data — IP address, device type, operating system, web browser, login session data and general geolocation information.
• Verification Document Information — a copy of your MyKad or passport and proof of address, collected as part of the KYC (Know Your Customer) process.

2. How We Use Your Information

will33 uses the data collected for the following purposes, all of which are directly related to providing the platform service to you:

• Creating and managing your member account, including identity verification and secure login.
• Processing deposit and withdrawal transactions through payment methods supported by our platform.
• Providing 24/7 customer support in Malay and English via live chat and email.
• Sending administrative communications such as transaction confirmations, account security notices and important service updates.
• Conducting platform usage analysis for technical improvement and user experience purposes.
• Complying with regulatory requirements, including the AML (anti-money laundering) and KYC processes required by our licensing authority.
• Detecting, preventing and investigating fraud, account misuse or violations of our Terms and Conditions.
• Sending promotional materials and bonus information — subject to the communication preferences you set in your account.

We do not use your personal data for any purpose not stated above without obtaining your consent first, except where required by law.

3. Disclosure to Third Parties

will33 does not sell, rent or disclose your personal information to third parties for their own marketing purposes. However, in the course of operating the platform, we share data with selected parties in the following circumstances only:

• Service Providers — third parties that assist us in delivering our services, such as payment processors, game software providers and cloud infrastructure providers. They are bound by confidentiality agreements and may only use your data for purposes directed by will33.
• Regulatory Bodies and Law Enforcement — when we are required to do so by court order, regulatory authority directive, or applicable law.
• Fraud Prevention — information may be shared with recognised fraud prevention agencies or platforms to protect the safety of all our members.
• Business Transfers — in the event of a merger, acquisition or sale of will33 assets, user data may be transferred as part of that transaction. You will be notified before your data becomes subject to a different privacy policy.

4. Cookies and Tracking Technologies

will33 uses cookies and similar technologies such as tracking pixels and session storage to improve platform functionality and security. Cookies help us:

• Maintain your login session so you do not need to re-enter your password each time you navigate the platform.
• Remember your account preferences and settings for a more personalised experience.
• Analyse platform usage patterns in aggregate for technical improvement purposes.
• Detect suspicious login attempts and protect your account from unauthorised access.

You can control or delete cookies through your web browser settings. Please note that deleting or blocking certain cookies may affect the functionality of some parts of the will33 platform, including the login process and payment processing.

5. Data Security

We take the protection of your personal information seriously. will33 implements multiple layers of technical and organisational security, including:

• Data encryption during transmission using 256-bit TLS (Transport Layer Security).
• Passwords are stored in encrypted form using a strong hashing algorithm — we cannot see your original password.
• Strict internal access controls — only authorised staff are permitted to access member personal data.
• Continuous system monitoring to detect suspicious activity or unauthorised access.
• Regular data backups to ensure service continuity.

While we take reasonable steps to protect your data, no system is completely impenetrable. We encourage you to also play your part in keeping your account secure — use a strong and unique password, and do not share your login details with anyone.

6. Your Rights as a User

As a will33 member, you have the following rights regarding your personal data. All requests can be submitted to our support team via live chat or email:

• Right of Access — you have the right to know what personal data we hold about you and to obtain a copy of it.
• Right to Rectification — if any information we hold is inaccurate or out of date, you have the right to request prompt correction.
• Right to Erasure — in certain circumstances, you have the right to request that we delete your personal data, subject to our legal and regulatory obligations.
• Right to Restrict Processing — you can request that we stop or limit how we use your data in certain situations.
• Right to Withdraw Consent — for processing based on your consent (such as receiving promotional emails), you can withdraw that consent at any time.
• Right to Data Portability — you have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.

7. Cross-Border Data Transfers

As a platform operating under international licensing, will33's servers and infrastructure may be located outside Malaysia. This means your personal data may be transferred to, stored in, or processed in countries other than Malaysia.

In all cases of cross-border data transfers, we ensure adequate protections are in place — whether through standard data transfer agreements, adequacy assessments, or other recognised safeguarding mechanisms. will33 does not transfer your data to jurisdictions that lack comparable data protection standards.

8. Children's Privacy and Age Restrictions

will33 services are strictly for users aged 21 and above only. We do not knowingly collect, store or process personal information from individuals under the age of 21.

During the registration process, you are required to confirm that you are 21 years of age or older. If we find that information submitted belongs to someone below this age limit, the account will be terminated and all related data will be deleted immediately.

If you believe that someone under the age of 21 has registered on our platform, please contact our support team right away. will33 takes responsible gambling seriously, including the prevention of participation by minors and young persons.

9. Changes to This Privacy Policy

will33 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. The latest version of the Privacy Policy will always be displayed on this page with an updated effective date.

For material changes that significantly affect how we use your data, we will send a notice to the email address registered to your account at least 14 days before the changes take effect. Continued use of the will33 platform after that effective date will be considered your acceptance of the changes.

10. Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact the will33 customer support team:

• 24/7 Live Chat — available directly on the will33 platform, in Malay and English.
• Support Email — [email protected]

Our team will endeavour to respond to all privacy-related enquiries thoroughly and in a timely manner. For data rights requests, please include your account information and specific details of your request so we can process it more efficiently.